Privacy Policy — 1jje

This Privacy Policy ("Policy") describes how 1jje ("we", "us", "our" or "the Platform") collects, processes, uses, stores and discloses personal information obtained from users ("you", "User") who access or interact with the 1jje Platform at https://1jje.cam/ and any associated mobile-optimised services.

1jje is an English-language online sports betting and casino information platform operated for users in Pakistan and other applicable jurisdictions. We are committed to protecting the privacy of all users in accordance with applicable data protection law and the principles of transparency, accountability and data minimisation.

By accessing the Platform, registering an Account, or otherwise engaging with our Services, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with the terms of this Policy, you must cease all use of the Platform immediately.

In this Policy, the following terms carry the meanings assigned to them below:

• "Personal Data" — any information relating to an identified or identifiable natural person, including name, date of birth, email address, financial information and device identifiers.
• "Processing" — any operation performed on Personal Data, including collection, recording, storage, use, disclosure, erasure or destruction.
• "Controller" — the party that determines the purposes and means of processing Personal Data. For the purposes of this Policy, 1jje is the data Controller.
• "Processor" — a third party that processes Personal Data on behalf of the Controller pursuant to a data processing agreement.
• "Consent" — a freely given, specific, informed and unambiguous indication of the User's agreement to the processing of their Personal Data for a stated purpose.
• "KYC Data" — identity and verification documents submitted as part of the Know Your Customer process, including CNIC, passport, proof of address and selfie/liveness data.
• "Cookie" — a small text file placed on a User's device by the Platform's server to record browsing behaviour, session state and preferences.
• "Sensitive Personal Data" — a subset of Personal Data requiring heightened protection, including financial data, identity documents and information relating to health or well-being (relevant in the context of responsible gambling).

1jje collects the minimum personal data necessary to operate the Platform, comply with legal obligations and deliver a safe, personalised experience to each User. The categories of personal data we collect are described below.

We do not collect full payment card numbers, PINs or CVV codes. Payment processing is handled by the operator's authorised payment service providers, which maintain their own security and data protection standards.

We collect personal data through the following means:

4.1 Direct Collection

Information you provide directly when registering an Account, completing KYC verification, making deposits or withdrawals, contacting customer support, participating in promotions, or completing any other interaction that requires you to submit information to the Platform.

4.2 Automated Collection

Technical data collected automatically when you access the Platform, including IP address, browser and device identifiers, page views, click patterns and session activity. This data is collected through server logs, cookies and similar tracking technologies as described in Section 10 of this Policy.

4.3 Third-Party Sources

Where permitted by applicable law, we may receive personal data from third-party sources including identity verification service providers (for KYC), fraud detection services, payment service providers and, where relevant, responsible gambling databases such as self-exclusion registers operated by applicable licensing authorities.

1jje processes personal data only where it has a valid lawful basis for doing so. The bases we rely on include the following:

• Contractual Necessity: Processing required to fulfil our obligations to you under our Terms & Conditions — for example, Account creation, payment processing and withdrawal handling.
• Legal Obligation: Processing required to comply with applicable law — for example, KYC and anti-money laundering (AML) requirements imposed by applicable gaming licence conditions and financial crime legislation.
• Legitimate Interests: Processing necessary for our legitimate business interests, provided those interests are not overridden by your fundamental rights. This includes fraud detection, platform security, responsible gambling monitoring and improving our Services.
• Consent: Where we rely on your consent — for example, in connection with certain marketing communications — you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

We use the personal data we collect for the following purposes:

• To create and manage your Account, including authentication and access control.
• To process deposits and withdrawals and to record and verify transactions.
• To carry out identity verification (KYC), age verification and anti-money laundering (AML) screening as required by applicable law and licence conditions.
• To detect, investigate and prevent fraud, collusion, money laundering, match-fixing and other prohibited conduct.
• To enforce our Terms & Conditions and to manage Account restrictions, suspensions or closures.
• To provide customer support and to respond to queries, complaints and data-rights requests.
• To monitor gambling activity patterns for the purposes of responsible gambling compliance — including identifying at-risk players and applying or respecting self-exclusion, limit and cooling-off settings.
• To send transactional communications — for example, deposit confirmations, withdrawal status updates and security alerts.
• To send marketing communications where you have opted in to receive them (you may opt out at any time).
• To analyse Platform usage and performance for the purposes of improving our Services.
• To comply with legal, regulatory and tax obligations applicable to the operator.

We will not use your personal data for any purpose that is incompatible with the purpose for which it was originally collected without first obtaining your consent or identifying an alternative lawful basis.

1jje does not sell, rent or trade your personal data to third parties for their own commercial or marketing purposes. We may share your data in the following limited circumstances:

7.1 Service Providers (Data Processors)

We engage carefully selected third-party service providers to assist in operating the Platform. These include identity verification providers, payment processing providers, fraud detection services, cloud infrastructure providers and customer support software providers. All such providers are required to process your data only on our instructions and under contractual data protection obligations.

7.2 Regulatory & Legal Disclosure

We may disclose personal data to a gaming regulatory authority, financial intelligence unit, law enforcement body or court of competent jurisdiction where we are required to do so by law, court order, or the conditions of an applicable gaming licence. Such disclosure will be made in accordance with applicable law and to the minimum extent necessary.

7.3 Responsible Gambling Registers

Where an applicable gaming licence or self-exclusion scheme requires it, we may share relevant Account information (such as self-exclusion status) with a multi-operator self-exclusion register or responsible gambling scheme operated by the relevant licensing authority.

7.4 Payment References

When processing deposits or withdrawals, relevant transaction data is shared with the applicable payment service provider. References to Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank and Bank Alfalah on this Platform are contextual references to familiar Pakistani payment options only. These providers do not receive your gambling activity data, and none of them endorse or are affiliated with 1jje.

1jje operates an international platform and may engage service providers located outside Pakistan. As a result, your personal data may be transferred to and processed in countries other than Pakistan. Where personal data is transferred internationally, we take reasonable steps to ensure that appropriate safeguards are in place to protect your data, consistent with the requirements of applicable data protection law.

Safeguards may include contractual data protection clauses with receiving parties, reliance on adequacy decisions where applicable, or other legally recognised transfer mechanisms. If you have questions about international transfers of your data, please contact us using the details provided in Section 16.

We retain personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable legal, regulatory, tax or accounting obligations. The following general retention principles apply:

• Account and Transaction Data: Retained for the duration of the Account relationship and for a minimum period after Account closure as required by applicable AML regulations and gaming licence conditions — typically between five and seven years.
• KYC Documents: Retained for the period required by applicable AML legislation from the date of Account closure, consistent with the requirements of the operator's gaming licence.
• Responsible Gambling Records: Self-exclusion records and limit settings are retained for the duration of the exclusion period and for a reasonable period thereafter to prevent reinstatement errors.
• Communications Data: Support tickets and chat transcripts are retained for a period sufficient to resolve disputes and for quality assurance purposes.
• Technical / Log Data: Server logs and session data are retained for a limited period for security monitoring purposes and are then deleted or anonymised.

When data is no longer required for any lawful purpose, it is securely deleted or anonymised in accordance with our internal data governance procedures.

The 1jje Platform uses cookies and similar tracking technologies to improve your browsing experience, maintain session continuity, analyse usage patterns and support Platform security. The types of cookies used on this Platform include the following:

• Strictly Necessary Cookies: Essential to the functioning of the Platform. Without these cookies, core features such as login sessions and account security cannot operate. These cookies cannot be disabled.
• Functional Cookies: Remember your preferences, language settings and display options to provide a more personalised experience.
• Analytical / Performance Cookies: Collect aggregated, anonymised data about how users interact with the Platform — for example, which pages are visited most frequently and where users encounter errors. This data helps us improve Platform performance.
• Security Cookies: Assist with fraud detection, bot prevention and account security monitoring.

You may manage cookie preferences through your browser settings. Disabling cookies other than strictly necessary ones may affect the functionality of the Platform. Please note that browser-level cookie controls do not delete cookies already stored on your device.

Subject to applicable law and certain exemptions, you have the following rights in relation to your personal data held by 1jje. To exercise any of these rights, please contact us using the details in Section 16.

The 1jje Platform is strictly for adults aged 18 or above (or the higher minimum age required by the applicable operator licence jurisdiction). We do not knowingly collect personal data from individuals under the minimum eligible age. Age verification controls are in place as part of the registration and KYC process to prevent under-age access.

If we become aware that personal data has been inadvertently collected from a person who does not meet the minimum age requirement, we will immediately suspend the associated Account, delete the data, and take any further steps required under applicable law. If you believe that a minor has accessed the Platform and provided personal data, please contact us immediately at the address set out in Section 16.

1jje implements technical and organisational security measures designed to protect your personal data against unauthorised access, disclosure, alteration, loss or destruction. These measures include, but are not limited to:

• HTTPS/TLS encryption for all data transmitted between your device and our servers.
• Hashed and salted storage of Account passwords — we never store passwords in plain text.
• Access controls ensuring that personal data is accessible only to authorised personnel who have a legitimate need to process it.
• Secure, access-controlled storage of KYC documents and sensitive identity data.
• Fraud detection and anomaly monitoring systems to identify and respond to suspicious Account activity.
• Regular review of security controls and data handling procedures.

While we take reasonable steps to protect your data, no digital transmission or storage system can be guaranteed as completely secure. In the event of a data breach that poses a risk to your rights or freedoms, we will notify you and the applicable supervisory authority as required by law.

The 1jje Platform may reference or interact with third-party services — such as payment providers — in the course of normal operations. These third parties operate under their own privacy policies, which are independent of this Policy. 1jje is not responsible for the privacy practices or content of any third-party service.

We do not embed third-party social media widgets, advertisement networks or external tracking pixels on the Platform that would allow third parties to collect your personal data without your knowledge. Where third-party integrations are used (for example, payment processing), they are disclosed in this Policy and governed by appropriate data-processing agreements.

1jje reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law or Platform operations. The "Last Updated" date at the top of this Policy will be revised accordingly.

Where material changes are made to this Policy, we will endeavour to provide advance notice via email or an on-Platform notification. Your continued use of the Platform following the effective date of any revision constitutes your acceptance of the updated Policy. We therefore encourage you to review this page periodically.

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or have a privacy-related concern or complaint, please contact the 1jje data team through the following channel. All communications must be made in writing for record-keeping purposes.

Please include your full name, registered Account email address and a clear description of your request or concern. We will acknowledge your request promptly and aim to resolve it within a reasonable timeframe as required by applicable law.

For responsible gambling concerns — including self-exclusion requests, limit adjustments or queries about your gambling activity data — please visit our Responsible Gambling page for dedicated guidance and tools.